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Reviews ( 184 )
A message to our customers about Covid-19 - Click to learn more
Reviews ( 184 )
One of the best in the industry. Provides top quality audio-video installation, theater design & automation in the Dallas & Fort Worth, TX area.
09 Dec 2020
02 Dec 2020
Miguel came out this morning and did an amazing job at our house! They mounted a 75 in TV on a stone fireplace and it looks amazing! They were professional, quick, great price, 10/10 recommend!
13 Nov 2020
What a great company and it's employees are very helpful as the put in your system's and help you very well when you have a problem
28 Oct 2020
This is the second time I have used BTZ for my audio needs. I wanted in ceiling speakers in addition to a Universal Remote Control. After explaining to Myles what I wanted, he suggested some speakers that would give me the sound I wanted. On install day, Miguel & Ben ( hope I got that right ) showed up with masks on. They did an awesome job installing the speakers and the URC. Once the URC was programmed, they made sure I understood how to use it. Let me tell you, what they installed is awesome! The speakers sound ( and look ) so incredibly good. The URC has made life for me ( 60+ ) so much easier. I can run everything from my iPhone or iPad instead of having to use 3 different remotes. Myles listened to what I wanted, sent 2 expertise installers, gave me exactly what I had told him I was wanting.............this is why I have now used BTZ a second time and will not hesitate to call them for all my audio & video needs in the future.
25 Oct 2020
Myles and his team have wired/integrated 3 of our homes over 20 years. They always present a range of options to help with the ease-of-use-versus-cost-versus-sound-quality questions we faced, but always came out great! His dealer connections also always help with the upgrade path over time. He even conspired with my wife to deliver new Dali speakers on Christmas Eve as a complete surprise! Also amazing service after the sale to make sure things are working well.
10 Sep 2020
They solved our network problems! We were having problems with connectivity, slow data transmission, "dead" spots in our home. During these challenging times of having everyone home (2 adults working from home, my college son home, a high school senior and even grandma using the network) we needed reliable internet. That was the necessary part! The fun part is the TV sound system and music inside and out on the patio! If you have to be home may as well add the fun! Thanks for making life easier! This is a professional team and we highly recommend! Thanks guys! Great job!
31 Aug 2020
18 Aug 2020
Myles initially put in complete surround system several years ago and did a great job! Tonight I had a problem with Tivo and called after hours expecting to leave a message. Myles answered and we took care of this issue. From here on this is our Go To person! Great work and customer service!
15 Jul 2020
BTZ installed in my new house a new TV with amazing surround sound, access point, and all the stuff that goes with it. They did an excellent job and I am loving all my new toys!
13 Jun 2020
12 Jun 2020
BTZ did a great job setting up my media room and living room home automation when I built my house back in 2014. Myles and company can be trusted, but they get busy so make sure to have a few open times to schedule with them. Next media upgrades I do will go straight to BTZ!
08 Jun 2020
One of the most important things about working with a company is integrity: doing the right thing when no one is looking. BTZ is a company with integrity and they stand by their services, implicitly. I had BTZ install a TV to a brick wall on my back patio, along with a soundbar and fully-articulating mount. That went perfectly. I also had BTZ install a new camera where the pool builders, essentially, ruined a camera due to their framers cutting some wires when they were building an outdoor structure. BTZ was absolutely relentless in remediating the issue. We had some problems along the way with a complex diagnosis, as well as the manufacturer sending the wrong camera, but all is well now. The most important aspect of this is that they came out quite often to troubleshoot and ensure they were taking the appropriate steps to fix the myriad of issues with the camera and the wiring to the camera. A lot of the issues were not their fault, BUT, they took ownership for everything and made it right in the end. Bottom line, I will use BTZ again for my next AV project and I recommend all of you to do the same. They have integrity and that is VERY important.
03 Jun 2020
Myles was awesome to work with. He was very responsive with my questions and his crew did a great job! I highly recommend them.
02 Jun 2020
Excellent quality. Good communications. Aaron and Sam both detail oriented and know their business. Nothing was too much trouble. Highly recommend
28 May 2020
BTZ checked all the boxes. They were both responsive & professional. Their fee was quite reasonable & if needed, will use them again📺
27 May 2020
Everyone was extremely professional, diligent, and polite. Wonderful service
09 May 2020
Great Job!
06 May 2020
We have used BTZ Audio Video for many years, and they always are on time, professional and get the job done, even if we don't exactly explain what we want clearly. They are available for the phone calls that inevitably come with new tech, even after normal business hours, because they work until the customer is satisfied.
21 Mar 2020
I wish we could have done business together, but it didn’t work out. But the customer service wasn’t rang bad.
10 Dec 2020